Responsible Gaming Guide — SpinBet New Zealand

Our Commitment to Safe and Responsible Gambling

SpinBet is committed to providing a secure, fair, and enjoyable online gaming environment for all players in New Zealand. Responsible gambling is not a secondary concern at SpinBet — it is a foundational principle embedded into every aspect of how the platform operates. This guide has been developed to help players understand the tools, resources, and support systems available to them, and to promote a culture of informed, self-aware, and controlled participation in online gaming.

Gambling is a form of entertainment. It carries inherent risk, and for the vast majority of people, it remains a recreational activity enjoyed within personal limits. However, SpinBet acknowledges that for some individuals, gambling can become problematic. This guide exists to support every player in recognising when gambling stops being fun and starts causing harm — and to provide a clear, practical pathway toward getting help.

Core Philosophy: Gambling as Entertainment

At SpinBet, gambling is designed exclusively as a leisure activity. It is not, and should never be treated as, a method for generating income, solving financial difficulties, or coping with personal stress or emotional hardship. The outcomes of casino games and sports betting are determined by chance, and no strategy, system, or pattern of play can reliably guarantee a profit over time.

Players are encouraged to approach every gaming session with a clear understanding that losses are a normal and expected part of gambling. Setting a personal entertainment budget before playing — and treating any losses as the cost of that entertainment — is the healthiest and most sustainable mindset a player can adopt.

SpinBet does not encourage players to chase losses, increase stakes beyond their comfort level, or gamble with money that is allocated to essential living expenses such as rent, food, utilities, or family needs. The platform actively promotes a culture where enjoyment, not financial gain, is the measure of a successful gaming session.

Self-Control Tools Available at SpinBet

SpinBet provides a comprehensive suite of responsible gambling tools that allow players to set personalised limits and restrictions on their accounts. These tools are accessible directly through the player account settings and can be activated at any time without requiring approval from customer support.

Deposit Limits

Players can set daily, weekly, or monthly deposit limits to control the total amount of funds they add to their SpinBet account within any given period. Once a deposit limit is set, it takes effect immediately and cannot be increased until a mandatory cooling-off period has elapsed. Decreases to deposit limits take effect without delay.

Loss Limits

Loss limits allow players to define the maximum amount they are willing to lose within a specified timeframe. When the defined loss threshold is reached, the player is automatically restricted from further play until the limit period resets. This tool is particularly effective for players who want to prevent impulsive decisions during losing streaks.

Wagering Limits

Wagering limits cap the total amount a player can bet within a set period, regardless of wins or losses. This tool provides an additional layer of control for players who want to manage the volume of their betting activity rather than only tracking deposits or losses.

Session Time Limits

Session time limits allow players to restrict the duration of individual gaming sessions. When the session limit is reached, the player receives a notification and is logged out of the platform. This feature encourages regular breaks and helps prevent extended, uninterrupted play that can impair judgment and decision-making.

Reality Checks

SpinBet provides in-session reality check notifications that remind players how long they have been playing and how much they have wagered during a session. These prompts are designed to interrupt the flow of play and encourage players to pause and reassess whether they wish to continue.

Cooling-Off Periods

Players who feel they need a short break from gambling can activate a cooling-off period ranging from 24 hours to several weeks. During this period, the account remains active but access to gambling features is suspended. Cooling-off periods cannot be reversed once activated, ensuring that the decision to take a break is respected without exception.

Self-Exclusion

For players who feel they need a more extended or permanent break from gambling, SpinBet offers a self-exclusion option. Self-exclusion can be set for a minimum period of six months and can extend to a permanent exclusion if the player chooses. During self-exclusion, the player’s account is fully deactivated for gambling purposes, and any remaining balance is returned. SpinBet will also take reasonable steps to prevent excluded players from receiving promotional communications.

Players who wish to self-exclude are encouraged to also register with the national self-exclusion schemes available in New Zealand to ensure consistent protection across multiple platforms.

Self-Assessment: Recognising the Signs of Problematic Gambling

Understanding whether gambling has become a problem is not always straightforward. Problem gambling often develops gradually, and many people do not recognise the warning signs until the behaviour has already caused significant harm. The following questions are designed to help players reflect honestly on their relationship with gambling.

1. Do you find yourself gambling with money that was intended for essential expenses such as bills, rent, or groceries?
2. Do you feel irritable, anxious, or restless when you are not gambling or when you try to stop?
3. Have you tried to cut back on gambling but found yourself unable to do so?
4. Do you gamble to escape feelings of stress, loneliness, depression, or anxiety?
5. Do you find yourself chasing losses — continuing to play in an attempt to win back money you have already lost?
6. Have you lied to family members, friends, or colleagues about the amount of time or money you spend gambling?
7. Has gambling caused conflict in your personal relationships or affected your performance at work or in other responsibilities?
8. Do you feel a need to gamble with increasingly larger amounts of money to achieve the same level of excitement?
9. Have you borrowed money, sold possessions, or used credit to fund your gambling activity?
10. Do you feel guilt, shame, or regret after a gambling session but continue to gamble despite these feelings?

If you answered yes to one or more of these questions, it may be time to consider using one of the self-control tools described in this guide or to seek support from a professional organisation. Recognising a problem early is a sign of strength, not weakness, and help is always available.

Early Warning Signs of Problematic Gambling Behaviour

Beyond the self-assessment questions above, there are behavioural patterns that may indicate gambling is beginning to cause harm. Players, as well as their family members and friends, should be aware of the following early warning signs.

• Spending more time gambling than originally planned on a consistent basis
• Neglecting personal hygiene, sleep, meals, or social obligations due to gambling
• Feeling preoccupied with gambling — thinking about past sessions or planning future ones during everyday activities
• Becoming defensive or secretive when others ask about gambling habits
• Experiencing financial difficulties that appear unexplained or that worsen over time
• Feeling a compulsive urge to gamble immediately after receiving a salary, bonus, or other payment
• Losing interest in hobbies, social activities, or relationships that were previously important

These signs do not necessarily indicate a diagnosable gambling disorder, but they are meaningful signals that should prompt honest self-reflection and, where appropriate, the use of the platform tools or external support services described in this guide.

Taking Immediate Action

If at any point a player feels they are losing control of their gambling behaviour, SpinBet encourages immediate action rather than waiting for the situation to worsen. The following steps can be taken right away.

• Navigate to the responsible gambling section of the SpinBet account settings and activate a deposit limit, session limit, or cooling-off period immediately.
• Contact SpinBet’s customer support team to request account restrictions or to initiate a self-exclusion. The support team is trained to handle these requests with sensitivity and without judgment.
• Reach out to one of the professional support organisations listed in this guide for confidential advice and assistance.
• Inform a trusted friend or family member about the situation so that additional support is available.

SpinBet’s customer support team is available around the clock and is equipped to assist players who are experiencing difficulties. All requests related to responsible gambling are treated with full confidentiality and are handled with care and respect.

Protection of Minors

SpinBet operates a strict zero-tolerance policy regarding underage gambling. Gambling services provided by SpinBet are available exclusively to individuals who are 18 years of age or older. This requirement is non-negotiable and is enforced through a multi-layered verification process.

Age Verification and KYC Procedures

All new players are required to complete an identity verification process before they can deposit funds or access real-money gaming features. This process, commonly referred to as Know Your Customer (KYC), requires players to submit valid government-issued identification documents confirming their age and identity. SpinBet may request additional documentation at any stage to ensure ongoing compliance with age verification requirements.

Accounts that cannot be verified as belonging to an individual aged 18 or over will be suspended immediately, and any funds deposited will be returned in accordance with applicable regulatory requirements.

Parental Controls and Device Protection

SpinBet strongly encourages parents and guardians to use third-party parental control software to restrict access to gambling websites on shared or family devices. Tools such as Net Nanny, Gamban, and similar filtering applications can be installed on computers, tablets, and smartphones to prevent minors from accessing online gambling platforms.

Players who share devices with minors are advised to always log out of their SpinBet account after each session and to never save login credentials on shared devices.

External Support and Professional Help

SpinBet recognises that responsible gambling tools are most effective when used in combination with professional support services. The following organisations provide confidential, non-judgmental assistance to individuals who are experiencing gambling-related difficulties, as well as to their families and loved ones.

Support Services Available in New Zealand

• Problem Gambling Foundation of New Zealand — a leading national organisation providing free counselling, support, and education services for individuals affected by problem gambling in New Zealand. Their helpline operates 24 hours a day, seven days a week.
• Gambling Helpline New Zealand — a free national helpline offering confidential support, crisis intervention, and referrals to local services for people in New Zealand who are concerned about their gambling or the gambling of someone they care about.
• Mapu Maia — a Pacific-focused gambling harm service providing culturally appropriate support for Pacific communities in New Zealand.
• Kokiri Marae — offering kaupapa Maori gambling harm services for Maori individuals and whanau in New Zealand.

International Support Organisations

• GamCare — a UK-based organisation providing information, advice, and support for anyone affected by gambling harms. GamCare operates the National Gambling Helpline and offers online chat and forum-based peer support communities.
• BeGambleAware — an independent charity that provides free information, advice, and support to anyone affected by gambling-related harm, including self-help tools and a directory of treatment services.
• Gamblers Anonymous — an international fellowship of individuals who share their experience, strength, and hope with one another in order to solve their common problem and help others recover from a gambling disorder.

All of the organisations listed above operate with a commitment to confidentiality. No personal information shared during a support interaction is disclosed to SpinBet or any third party without the individual’s explicit consent.

Personal Responsibility and Platform Support

Responsible gambling is a shared responsibility between the player and the platform. SpinBet provides the tools, resources, and support structures necessary to enable informed, controlled, and safe gambling. However, the most effective protection comes from players who are willing to engage honestly with their own behaviour and to use the available tools proactively.

SpinBet encourages every player to take ownership of their gaming experience by setting limits before they begin playing, reviewing their account activity regularly, and reaching out for help without hesitation if they feel that gambling is no longer under their control.

The platform’s responsible gambling framework is reviewed and updated on a regular basis to ensure alignment with evolving best practices and regulatory standards applicable in New Zealand. SpinBet is committed to continuous improvement in the area of player protection and to maintaining an environment where gambling remains a safe and enjoyable form of entertainment for all who choose to participate.

Confidentiality and Non-Judgmental Support

SpinBet understands that reaching out for help with a gambling problem can feel difficult or even embarrassing. The platform’s customer support team and all affiliated support organisations operate under strict confidentiality principles. Any information shared in the context of a responsible gambling request is treated with the utmost discretion and is never used in a way that could disadvantage or stigmatise the player.

There is no shame in recognising that gambling has become a problem. Seeking help is a courageous and responsible decision, and SpinBet is committed to supporting every player who takes that step with dignity, respect, and practical assistance.